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Quality Improvement

Quality Improvement is a system of regularly reviewing and refining processes to improve them, and therefore improve the quality of care your patients receive and their health outcomes.  

The RACGP 5th Edition Standards for General Practice describes Quality Improvement as an activity undertaken within a general practice where the primary purpose is to monitor, evaluate or improve the quality of health care delivered by the practice. The Standards encourage quality improvement so that you can identify opportunities to make changes that will improve patient safety and care. 

A growing body of evidence suggests that Quality Improvements activities lead to positive change in a practice, particularly when implemented using a whole of team approach. 

What is our QI strategy? 

As influencers of primary care we are committed to improving the health and well-being of the community through the development of a continuous quality improvement and outcomes focused culture across primary care in our region. Please refer to our Quality Improvement Strategy.

We work in partnership with primary care providers to empower general practice and other health care professionals to deliver high quality, accessible and integrated primary healthcare that meets the needs of our community. We are committed to partnering with leaders and champions to embed continuous quality improvement informed by our regions needs assessment[i] and underpinned by the following principles and frameworks:

  • Quadruple Aim 
  • National Primary Care Quality Improvement Framework
  • Model for Improvement[ii]
  • Bodenheimer’s 10 Building Blocks of High Performing Primary Care[iii]

Our commitment to Quality Improvement 

We are committed to supporting general practices and primary care through a step-by-step process to identify areas for improvement, implement change and develop a quality improvement plan that address a priority area specific to your general practice or primary care setting. Our Practice Support Team can provide your practice with advice and resources that will help you plan, implement and review QI activities in your practice. 

[i] Nepean Blue Mountains Needs Assessment 2018 

[ii] Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd edition). San Francisco: Jossey-Bass Publishers; 2009. 

[iii] The 10 Building Blocks of High-Performing Primary Care