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Telehealth Video

In response to COVID-19 practices are rapidly changing the way care is accessed and delivered to ensure the safety of their team, their patients, and the broader community. For many practices this has meant an increased reliance on consultations being conducted via telehealth. MBS telehealth services introduced in response to the COVID-19 pandemic are now permanent which means patients can access a full range of care through telehealth. You can request telehealth support from our Practice Support team using the form below.

Telehealth Video Consultation for your Practice

healthdirect Video Call is an easy to use, scalable and sustainable model which allows more convenient access to care for those who find it difficult to see a clinician in person. The technology that underpins the service is purpose-built for health settings, designed to create fully secure personalised virtual clinics and waiting areas. 

Health professionals who work in aged care, allied health, Indigenous health, maternity health, and mental health services can access healthdirect Video Call for free. For more information on the program visit the healthdirect website.


  • Web-based (no software installation required for both clinicians and patients).
  • Will work on smartphones, tablets, laptops and PCs (minimum requirements apply).
  • Health-grade security, privacy and data protection at all times.
  • Complies with Australian government privacy policies.
  • Allows screen and document sharing.
  • Quick and easy onboarding of practices.
  • Purpose-built for health, making it easy to adopt by patients, clinicians and administrators.

How healthdirect Video Call Works

The experience for both clinician and patient are designed to follow the process of attending a traditional appointment – patients check in to announce their arrival, wait in a virtual waiting room for the clinician and then the consultation begins when the clinician joins them.
Clinicians, patients and other participants can access healthdirect Video Call on any modern device and internet browser with video capability, with no installation required. It is a secure environment, fully encrypted end to end and leaves no digital footprint from any participants.

The RACGP has developed guides to support GPs in consulting remotely via phone and video:

Need help to get telehealth establish in your practice?

If you would like to speak to one of our practice support team members about telehealth support for your practice, complete the form below.