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Secure Messaging

Secure Messaging enables health care providers to send and receive sensitive and confidential clinical information like referrals, reports, pathology and radiology requests, results and discharge summaries in a secure and encrypted environment.

Secure Messaging minimizes the burden of manual and paper processes and is a timely and efficient means for sending and receiving clinical information, freeing up staff to complete other necessary tasks and reducing the costs of administrative tasks such as paper for scanning and faxing, postage and staff hours.

Benefits of using Secure Messaging

  • Integrates directly with clinical software systems
  • Makes critical patient information is more readily available and accessible
  • Reduces the chances of communication breakdown
  • Records send and receive audit trails
  • Enables providers to receive priority clinical information in real time.

General Practices registered for the eHealth Practice Incentive Payment (ePIP), require the “practice to have a standards-compliant secure messaging capability to electronically transmit and receive clinical messages to and from other healthcare providers, use it where feasible, and have a written policy to encourage its use in place.”

Find more information about the ePIP on the My Health record website.

Current limitations to Secure Messaging

Secure Messaging applications developed by different vendors can result in interoperability issues. This means that messages cannot be seamlessly exchanged between different vendors. However, the Australian Digital health Agency (ADHA) is currently collaborating with the industry to co-design a Proof of Concept Project to address interoperability issues. For information about the progress of the Proof of Concept Project, visit the Australian Digital Health Agency (ADHA) website.

Resources and Fact Sheets

Additional secure messaging delivery resources and fact sheets from ADHA for allied health providers, general practitioners, practice managers and specialist users can be accessed through the links below.

Secure messaging for:

Secure Messaging Vendors

There are a number of SMD vendors available. Below is a list with links to their respective website.

HealthLink SmartFrom

Healthlink SmartForm e-referral solution is integrated within Medical Director, Best Practice and Genie and streamlines the completion and submission of electronic referrals. Users benefit from capabilities such as pre-population, field validation and consistency checks, conditional visibility, intuitive layout, support for attachments, and ability to save and return to the draft referral at a later time.

Sending EMR

To use HealthLink Smartforms on your clinical software, you must have a HealthLink account. If you don’t have an account, contact the HealthLink Registrations Team on 1800 125 036 (select option 4).

For further advice or assistance with Secure Messaging, please contact your General Practice Support Officer – 4708 8100.