We entered the 2019/20 period with little premonition of what was to come - fire, flood, then a pandemic that turned our world upside down seemingly overnight.

COVID-19 impacted our organisation significantly, not only altering the nature and intensity of the support we offered to our local health professionals, but also in terms of how we operate. In an extremely short period of time, we had to establish new systems and processes that would enable our staff to work from home and adjusted our face-to-face operations to completely online. 

Throughout all of this, we’ve had the community top of mind. Despite the challenges, our staff continued to provide uninterrupted support to our health professionals and commissioned service providers, so that they could deliver their vital services to our community. Our recently released Annual Report outlines the many projects and initiatives our team has undertaken during the 2019-20 financial year.

We would like to thank all of our hard-working staff and stakeholders, and congratulate them on their extraordinary acheivements under less than ideal conditions. We hope you all enjoy a well-deserved break this holiday season.

To mark the end of this incredible year, we have put together a few highlights in this newsletter, including a short video featuring some of our staff reflecting on their proudest achievements.



We will be closed for the holiday period from midday 23 December 2020, and will reopen at 9am Monday 4 January 2021. 

Psychological Therapy Services Referrals over Christmas 

Our Psychological Therapy Services (including SOS Suicide Prevention Service) will be closed for referrals from 4:30pm on 22 December 2020 and will re-open at 9am on Monday 4 January 2021.

Any patient with or without a referral can contact the Suicide Call Back Service on 1300 659 467 for phone or video support. The GP will then need to call the SOS Intake Line when our offices re-open to make a referral for support. During this closure period there are also a number of telehealth services available.