Disclaimers
- While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage howsoever arising from the use of or reliance on the information provided on this website.
- This website has been developed to share information for the benefit of our region. Effort is made to ensure that information is accurate and up to date however we make no representation or warranties about the accuracy, currency, reliability or completeness of information or services on this website or any linked website.
- Any clinical, health or service information provided on this website is intended for general guidance and information only. Content on this website is not to be used as a substitute for professional medical advice or treatment.
- We seek to enhance user experience by providing links from our website to third-party websites and resources; however, we are not responsible for the content of these websites or resources. Providing a link does not endorse nor guarantee the accuracy of the information contained on that website or resource. We recommend that you review each third-party website’s privacy policy, especially if you intend to disclose personal information via that site.
- There are risks in transmitting data across the internet. While reasonable efforts are made, we cannot guarantee the security of information transmitted online. For information on our website and how we will deal with your information, see our Privacy Policy.
Copyright
Wentworth Healthcare Limited as provider of the Nepean Blue Mountains Primary Health Network (NBMPHN) is the beneficial and legal owner or licensed user of all content on this website, including but not limited to text, graphics, logos and downloadable resources. The content on this website is protected by copyright, trademark and intellectual property laws.
Content on this website must not be copied, reproduced, republished or distributed without prior written permission of NBMPHN except where:
- permitted under law.
- used for personal non-commercial purposes (e.g. copying service contact information for later use).
- used by health professionals for it’s intended, unaltered purpose in which case, the user must acknowledge the copyright owner and must not alter the meaning or intent of content.
Content must not be used for commercial purposes.
Any commercial or other use of NBMPHN intellectual property requires written permission which can be sought by submitting an online request.
Standards
NBMPHN’s delivery of the Medicare Mental Health phone service has been successfully accredited under National Safety and Quality Digital Mental Health Standards.
Rights and responsibilities
When accessing the service of the NBMPHN you have the right to be treated in a fair and respectful manner as do those who provide our services to you.
If you need assistance accessing our services, please contact us to discuss your needs. Interpreter services can be arranged (costs may apply). The National Relay Service (NRS) is also available for those who are deaf or those who find it hard to hear or speak on the phone. The NRS can be reached on 133 677 or 1800 555 677.
For those accessing healthcare services provided directly by NBMPHN, we operate under the Australian Charter of Healthcare Rights ensuring you have access to safe, respectful care, can participate in decision making about your healthcare and that you receive clear communication to help inform your choices (including sharing of your information). You can find more information here.
You have the right to provide feedback to us regarding the services we offer, regardless of whether your feedback is about what’s working well or what might be improved. You can do this via our Contact us page.