Feedback

We are committed to supporting our community and those we partner with. Whether your experience was positive or not quite as you expected, we want to know.

Tell us about your experience with us, our service providers or our programs by using our online form, by speaking with a member of our staff or in writing.

Online: Contact Us form
Phone: Call 4708 8100, Monday – Friday 9:00am – 5:00pm
In writing:
- The Complaints Officer
  Wentworth Healthcare Ltd,
  Locked Bag 1797, PENRITH NSW 2751

We want our feedback and complaints process to be accessible for all so, if needed, please reach out to discuss how we can help.

For more information, including how we process complaints and your rights, visit our Complaints Management Policy Statement or contact us directly.

Complaints about Primary Care Providers

Complaints about primary care providers (for example, complaints about your GP) are best raised with the relevant service directly. If you need to escalate a complaint, you can contact the Australian Health Practitioner Regulation Agency  or the NSW Health Care Complaints Commission.

Complaints About Hospital Services

We do not provide hospital services.

Complaints to Nepean Hospital, Katoomba Hospital, Hawkesbury District Hospital or Lithgow Hospital  can be made directly by visiting their website or by calling 4734 3174 .