Patients can call 1800 595 212 Monday to Friday, 8.30am-5:00pm (except public holidays) to speak to a trained mental health professional from our region, who will take the time to listen and understand their needs and guide them on their journey to find the right mental health support. This may include referring them to existing services in our region or to see a clinician through the Medicare Mental Health Centres. Any referral made is a warm referral, and means the person does not have to repeat their story multiple times.
GPs can also call 1800 595 212 to seek advice about what mental health services are available in our region or to refer a patient.
This is not a crisis or psychiatry service. Psychiatry services must still be accessed directly through service providers with appropriate referrals.
Medicare Mental Health Centres
Medicare Mental Health Centres have been developed for adults who need support for their mental health. The centres provide a safe and welcoming space for people who may be in distress or crisis, or who need help finding the right mental health services for their individual needs. These services provide a calm, warm and welcoming place to help everyone feel safe and accepted. Services are free and provide mental health support delivered by trained teams of mental health professionals.
Hawkesbury
Hawkesbury Medicare Mental Health Centre is operated by Neami National. The Centre is located at 1-2 Musson Lane, Richmond, and is open Monday - Saturday, with walk-in support available (without the need for a prior appointment) from 1:00pm until close.
Hours of operation:
- Monday, Tuesday, Wednesday and Friday 9:00am - 5:00pm, with walk-in support available from 1:00pm - 5:00pm
- Thursday and Saturday 11:00am to 7:00pm, with walk-in support available from 1:00pm - 7:00pm
The Hawkesbury centre can be contacted through Medicare Mental Health on 1800 595 212 (Monday to Friday 8:30am - 5:00pm).
Penrith
Penrith Medicare Mental Health Centre is operated by Neami National and is located at 111 Henry Street, Penrith. This service is open for walk-ins (without the need for a prior appointment) 7 days per week, 365 days a year, including public holidays. The centre's opening hours are 1:00pm - 9:30pm (Monday, Wednesday - Sunday) and from 1:00pm - 5:00pm on Tuesdays.
The Penrith Centre can be contacted through Medicare Mental Health on 1800 595 212 (Monday to Friday 8:30am - 5:00pm).
