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New GP Psychiatry Support Line 

03 July 2019

GPs in our region can now access a free psychiatry advice line to help manage the care of patients with mental health concerns. 

The GP Psychiatry Support Line gives GPs direct and timely access to a psychiatrist, allowing patients whose conditions are treatable within primary care, to stay under the care of their GP. This service is provided by ProCare, and is jointly funded by eight PHNs. 

How to use this service

1. To access this service GPs must register. Once registered, you can use the service as many times as you need.

  • Register online at It takes two minutes and you will need your AHPRA Registration Number and practice details
  • Alternatively, the first time you call the service, your details will be registered

2. GPs call 1800 16 17 18 for advice about a patient (Monday to Friday, 9am - 5pm).

  • GP provides overview of issue to the operator who identifies a suitable psychiatrist
  • If a psychiatrist is not immediately available, a time will be scheduled for a call back (the service guarantees a response within 24 hours)
  • Calls usually take 15-20 minutes and patients are not identified

3. The psychiatrist documents the call and recommends course of action.

4. A summary of what was discussed is sent to the GP via secure messaging.

This service is exclusively for GPs to seek psychiatric expertise to support their patients. This is not a triage, referral or emergency service. For emergencies, please call 000.

To further support GPs, ProCare also provide free pre-recorded webinars on various mental health topics.