Font size:

Practice Manager - Cranebrook

01 September 2020

First Care Medical Centre is seeking an experienced Practice Manager for their GP Practice at Cranebrook. This position will suit a person who is able to work in a team environment and under pressure. The Practice is looking for a friendly person with outstanding interpersonal skills to work with multiple GP's, Nurses, Allied Health Services and Reception staff. 

About the role

Key elements of the role are:

  • Practice management – Reception workflow, daily operations, staff scheduling.
  • Billing and Medicare compliance daily reconciliation of Medicare, DVA, Workcover and private billings.
  • Policies and procedures – Formulating and implementing practice policies which meet accreditation standards and identifying opportunities for growth and process efficiencies.
  • Staff organisation – primarily responsible for the recruitment, training and appraisal of non-clinical team and coordination of clinical and administrative meetings. Manage communications with external agencies and service providers.
  • Front Office management – responsible for monitoring and ordering of office supplies.
  • Complaints resolution – analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.
  • Receptionist duties – general front desk reception duties.
  • Practice development – liaise with local PHN to identify and implement the latest relevant legislation and guidelines.

Personal Attributes:

  • Communication – excellent written and oral skills in negotiation, delegation and patient advocacy.
  • Leadership – leader by example. Delegation of tasks, resolving team conflicts, creating a positive work environment.
  • Initiative – ability to proactively work independently.
  • Precision – careful attention to detail.
  • Professionalism – punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.

Qualifications and Experience:

  • Relevant tertiary studies or a minimum 2 years' practice management experience.
  • Proficient in MBS, Medicare incentives (PIP, PNIP), DVA, Workcover and private billings.
  • A good understanding of business and financial principles to strategically grow the business.
  • Sound knowledge of Best Practice and PracSoft software.

To apply

Email your resume to Please include your full address and at least two current referees on your application.