Sometimes, you may know that you need help or support but you don't know where to start. When you are feeling down, stressed or anxious reaching out can often feel overwhelming.
When you call the free Medicare Mental Health (formerly Head to Health) phone service on 1800 595 212 from Monday to Friday, 8.30am-5:00pm (except public holidays) you speak to a trained mental health professional from our region, who will take the time to listen and understand your needs and guide you on your journey to find the right mental health support. This may include referring you to existing services in our region or referring you to see a clinician through our local centres. Any referral made is done in a way that means you don't have to repeat your story multiple times, which we know for people seeking help can cause more distress.
Visit the Medicare Mental Health website to access mental health resources online.
This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000 now.
Medicare Mental Health Centres
Medicare Mental Health Centres have been developed for adults who need support for their mental health. The centres provide a safe and welcoming space for people who may be in distress or crisis, or who need help finding the right mental health services for their individual needs. These services provide a calm, warm and welcoming place to help everyone feel safe and accepted. Services are free and provide mental health support delivered by trained teams of mental health professionals.
Hawkesbury
Hawkesbury Medicare Mental Health Centre is operated by Neami National. The Centre is located at 1-2 Musson Lane, Richmond, and is open Monday - Saturday, with walk-in support available (without the need for a prior appointment) from 1:00pm until close.
Hours of operation:
- Monday, Tuesday, Wednesday and Friday 9:00am - 5:00pm, with walk-in support available from 1:00pm - 5:00pm
- Thursday and Saturday 11:00am to 7:00pm, with walk-in support available from 1:00pm - 7:00pm
The Hawkesbury centre can be contacted through Medicare Mental Health on 1800 595 212 (Monday to Friday 8:30am - 5:00pm).
Penrith
Penrith Medicare Mental Health Centre is operated by Neami National and is located at 111 Henry Street, Penrith. This service is open for walk-ins (without the need for a prior appointment) 7 days per week, 365 days a year, including public holidays. The centre's opening hours are 1:00pm - 9:30pm (Monday, Wednesday - Sunday) and from 1:00pm - 5:00pm on Tuesdays.
The Penrith Centre can be contacted through Medicare Mental Health on 1800 595 212 (Monday to Friday 8:30am - 5:00pm).
