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GP Psychiatry Support Line

GPs in our region can access a free psychiatry advice line to help manage the care of patients with mental health concerns. The GP Psychiatry Support Line gives GPs direct and timely access to a psychiatrist, allowing patients whose conditions are treatable within primary care, to stay under the care of their GP.

How to use this service

  1. To access this service GPs must register. Once registered, you can use the service as many times as you need.
    • Registration takes two minutes and you will need your AHPRA Registration Number and practice details.
    • To save time, you can pre-register online at
    • Alternatively, the first time you call the service, your details will be registered
  2. GPs call 1800 16 17 18 for advice about a patient (Monday to Friday between 9am - 5pm).

    • GP provides overview of issue to the operator who will identify a suitable psychiatrist to assist.
    • If a psychiatrist is not immediately available, a time will be scheduled for a psychiatrist to call back. The service guarantees a response within 24 hours.
    • Calls usually take 15-20 minutes and patients are not identified.
  3. The psychiatrist documents the call and recommends course of action.

  4. A summary of what was discussed is sent to the GP via secure messaging.

This service is a resource for GPs only to seek psychiatric expertise to support patients with mental health concerns. This is not a triage, referral or emergency service. For emergencies, please call 000.

This service is provided by ProCare, and jointly funded by eight PHNs. To further support GPs, ProCare provide free pre-recorded webinars on various mental health topics.