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Moderate Support

Mainly individual face-to-face services provided by healthcare professionals, to support people with moderate mental health issues. 

GP Psychiatry Support Line

GPs in our region can access a free psychiatry advice line to help manage the care of patients with mental health concerns. The GP Psychiatry Support Line gives GPs direct and timely access to a psychiatrist, allowing patients whose conditions are treatable within primary care, to stay under the care of their GP.

How to use this service

  1. To access this service GPs must register. Once registered, you can use the service as many times as you need.
    • Registration takes two minutes and you will need your AHPRA Registration Number and practice details.
    • To save time, you can pre-register online at
    • Alternatively, the first time you call the service, your details will be registered
  2. GPs call 1800 16 17 18 for advice about a patient (Monday to Friday between 9am - 5pm).

    • GP provides overview of issue to the operator who will identify a suitable psychiatrist to assist.
    • If a psychiatrist is not immediately available, a time will be scheduled for a psychiatrist to call back. The service guarantees a response within 24 hours.
    • Calls usually take 15-20 minutes and patients are not identified.
  3. The psychiatrist documents the call and recommends course of action.

  4. A summary of what was discussed is sent to the GP via secure messaging.

This service is a resource for GPs only to seek psychiatric expertise to support patients with mental health concerns. This is not a triage, referral or emergency service. For emergencies, please call 000.

This service is provided by ProCare, and jointly funded by eight PHNs. To further support GPs, ProCare provide free pre-recorded webinars on various mental health topics.

Psychological Therapy Services

The NBMPHN Psychological Therapy Services (formerly known as ATAPS) provide short-term support to people who have mild to moderate mental health concerns. Under this service, individuals can have up to 10 sessions in a calendar unless otherwise noted below. Therapeutic services available are for community members who identify within the following streams:

  • Aboriginal and/or Torres Strait Islander People 
  • People with Comorbid Alcohol & Other Drugs (AOD) issues: A person must have a co-existing substance use and mental health issue, both of which are clinically and/or socially significant. Please note: the person in the therapy session must not be under the influence of alcohol or other drugs.
  • Carers: People who provide personal care, support and assistance to another individual due to disability, medical condition (including terminal or chronic illness), mental illness or are frail and aged. Please note: A person is not eligible if they provide care for payment, as a volunteer for an organisation, or as part of the requirements of a course of education or training.
  • Lesbian Gay Bisexual Transgender Queer Intersex (LGBTQI) people: People who identify as LGBTQI or have concerns in relation to their experience of sexuality or gender.
  • Young people: aged 12 -25 years who reside in the Blue Mountains, Hawkesbury or Lithgow LGAs.
  • Women with Perinatal mental health issues: Women who are pregnant, or have a child 12 months or younger.
  • Children 0-11 years of age
  • People at low to moderate risk of suicide or self-harm (SOS): They are eligible to receive unlimited support hours within a two month period. For more information please see Suicide Prevention
  • People with complex needs (Extended): People over the age of 25 who experience moderate to severe mental illness with added complexity inclusive of trauma (physical, sexual, emotional), abuse, neglect or a current diagnosis of Borderline Personality Disorder can receive 25 support hours over a 12 month period. Please note: Patients accessing Victims of Crime or other equivalent services are not eligible.

To utilise this service the person or family must hold a Centrelink issued pension or Health Care Card. This excludes Aboriginal and/or Torres Strait Islander People and people who are at risk of suicide.

A person must be assessed and referred by a GP (or in some cases a psychiatrist or paediatrician) to receive NBMPHN Psychological Therapy Services.

Pilot: Mental Health Support for People in RACFs

This new program will help address the current gap in mental health support in RACFs by providing psychological services similar to those available to people in the community under Medicare.

The pilot will initially take place in two RACFs, Uniting Springwood and Uniting Hawkesbury Richmond, for a period of six-months. During the pilot, an experienced mental health nurse will be providing support to residents identified as being affected by mild to moderate mental illness. 

To access this service, residents require a diagnosis of a mental illness and a referral from their GP or a clinical nurse based at a participating RACF.

GPs can refer patients living in Uniting Springwood or Uniting Hawkesbury Richmond to take part in this pilot by calling our Mental Health Intake team on 1800 223 365.

We are now broadening this program, and inviting local RACFs to submit an expression of interest for these services to be provided inhouse within your own Facility, as well as allied health professionals to submit an expression of interest in providing these services. Expressions of Interest should be submited by 1 July, 2019. Details of how to submit an expression of interest are available in our Information for RACFs and Information for Allied Health Professionals forms. 

Mental Health Help Website

We have established a Mental Health Help website to help you find the right mental health services or support in the Blue Mountains, Hawkesbury, Lithgow and Penrith.

Raphael Services

Raphael Services provide specialist services to parents experiencing mental health issues during the perinatal period (during pregnancy until the child is four years of age). This service offers holistic support services to parents and families, to help with connection to each other and their young child or children.

Referrals to this service are made by General Practitioners.

Youth Early Support Service (YESS)

The Youth Early Support Service is an outreach service for young people at risk of, or living with severe mental illness. The program offers wrap around clinical care to people aged 12-25 years living in the Blue Mountains, Hawkesbury and Penrith LGAs.


First Steps  |  Low Support  |  Moderate Support  |  High Support  |  Suicide Prevention