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High Support

One-on-one services provided by health professionals that are tailored to the needs of people living with complex mental illness. Our mental health services at this level usually need a GP assessment and referral.

Mental Health Nurse Incentive Program

National Psychosocial Support

Raphael Services

Youth Early Psychosis Program (hYEPP)

Other resources:

GP Psychiatry Support Line

Mental Health Help Website

NDIS Calculator

Youth Early Psychosis Program (hYEPP)

The Youth Early Psychosis Program is a headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis. Young people aged 12-25 years who are experiencing a first episode of psychosis or at high risk of experiencing psychosis can access a care team of multidisciplinary professionals who provide recovery oriented services.

Mental Health Nurse Incentive Program

Under our Mental Health Nurse Incentive Program, Mental Health Nurses work with consumers living with complex and severe mental illness.

Mental Health Nurses support consumers, in collaboration with their carers, doctors and other services, and provide clinical care and access to appropriate interventions. This is a service provided by Nepean Blue Mountains PHN.

National Psychosocial Support

As of 1 July, the Partners in Recovery (PIR) program has been replaced by the National Psychosocial Support Measures (NPS) program. NPS consists of 3 sub-programs: National Psychosocial Support Measures Extended Program (NPS2), Continuity of Support (CoS) and National Psychosocial Support Measures 1 (NPS1).

National Psychosocial Support Extended (NPS2) and Continuity of Support (CoS)

Any client who is registered in the PIR, D2DL or PHaMs programs up until 30 June 2019, will either transfer to the NPS2, to receive ongoing support to transition to the NDIS, or those clients found ineligible for the NDIS will continue to receive psychosocial support under the CoS program.

NPS2 and CoS will only be available to clients who were active in the PIR, D2DL or PHaMs programs up until 30 June 2019.

NPS1 will be the new referral pathway from 1 July 2019 for new clients.

National Psychosocial Support (NPS1)

The National Psychosocial Support (NPS) measure assists people with a severe mental illness, who have reduced psychosocial function, and who are not eligible for the National Disability Insurance Scheme (NDIS). Aftercare provides NPS in our region.

Who is eligible?

The Aftercare NPS program will provide support to people with a severe mental illness, who:

  • are 18 years and older
  • reside in the Penrith, Hawkesbury, Blue Mountains or Lithgow local government areas
  • are not funded under the NDIS
  • are not current clients of existing community mental health programs such as Partners in Recovery, Day to Day Living or Personal Helper and Mentors

How to refer?

GPs, allied health providers, individuals, family, carers and other organisations can make referrals by contacting Chiara Capurso from Aftercare on 0429 046 925 or via email (Monday - Friday 8.30 am - 5.00 pm).  


The NDIS is the new way of providing psychosocial disability support so that people can enjoy an ordinary life. The NDIS recognises that everyone’s needs and goals are different.

More information about the NDIS and the eligibility criteria can be found on the NDIS website.

NDIS Calculator

We have developed a new, free online NDIS Support Calculator, to make it easier for participants, health professionals and providers to identify appropriate services for a potential NDIS participant to receive through an individualised funding package.

You can use the calculator to select a range of support services suitable for a potential NDIS participant, and the tool will calculate the annual cost of each item (by hours per the week), and then let you to print the results to assist in discussions with your NDIS planner. 

Try the NDIS Support Calculator or download the brochure (pdf, 1.4mb).


Raphael Services

Raphael Services provide specialist services to parents experiencing mental health issues during the perinatal period (during pregnancy until the child is four years of age). This service offers holistic support services to parents and families, to help with connection to each other and their young child or children.

Referrals to this service are made by General Practitioners.

Mental Health Help Website

We have established a Mental Health Help website to help you find the right mental health services or support in the Blue Mountains, Hawkesbury, Lithgow and Penrith.

GP Psychiatry Support Line

GPs in our region can access a free psychiatry advice line to help manage the care of patients with mental health concerns. The GP Psychiatry Support Line gives GPs direct and timely access to a psychiatrist, allowing patients whose conditions are treatable within primary care, to stay under the care of their GP.

How to use this service

  1. To access this service GPs must register. Once registered, you can use the service as many times as you need.
    • Registration takes two minutes and you will need your AHPRA Registration Number and practice details.
    • To save time, you can pre-register online at
    • Alternatively, the first time you call the service, your details will be registered
  2. GPs call 1800 16 17 18 for advice about a patient (Monday to Friday between 9am - 5pm).

    • GP provides overview of issue to the operator who will identify a suitable psychiatrist to assist.
    • If a psychiatrist is not immediately available, a time will be scheduled for a psychiatrist to call back. The service guarantees a response within 24 hours.
    • Calls usually take 15-20 minutes and patients are not identified.
  3. The psychiatrist documents the call and recommends course of action.

  4. A summary of what was discussed is sent to the GP via secure messaging.

This service is a resource for GPs only to seek psychiatric expertise to support patients with mental health concerns. This is not a triage, referral or emergency service. For emergencies, please call 000.

This service is provided by ProCare, and jointly funded by eight PHNs. To further support GPs, ProCare provide free pre-recorded webinars on various mental health topics.


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