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Mental Health programs

NBMPHN provides a number of Mental Health programs called ATAPS - Access to Allied Psychological Services. 

To gain access to any of the ATAPS programs, you will need to see your GP for an assessment and referral.

General ATAPS

The General ATAPS Program offers low cost psychological services if you have mental health issues such as depression and anxiety and meet the program eligibility requirements. You must have a health care card/pension concession card to qualify for this service (Aboriginal and Torres Strait Islander individuals do not require a health care/ pension concession card).

Your GP will need to complete an assessment and create a Mental Health Treatment Plan for referral. You can have up to 10 therapy sessions in a calendar year, and you will need to stay in contact with your GP for regular reviews.



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Psychological Services for Children

NBMPHN offers a subsidised program to assist low income families in providing care for children experiencing emotional and behavioural difficulties.

This program – known as Access to Allied Psychological Services, or ATAPS for Children – is specifically tailored for children under the age of 12 years.


Seek Out Support (SOS) Service – Suicide Prevention

The SOS Service is targeted at people who are assessed by their GP at low to moderate risk of suicide. GPs refer to allied health providers who have additional training in suicide prevention.

If you have been referred to the SOS service you will be contacted by telephone within 24 hours and usually will be able to see an allied health provider within 72 hours. The SOS service can offer unlimited sessions for up to 2 months without affecting access to other mental health programs (e.g. ATAPS, Better Access etc).


Other mental health services and information

Medicare Services

If you don’t meet criteria for mental health services offered through NBMPHN, your GP may be able to refer you under the Better Access to Mental Health Care Medicare program. Similar to ATAPS, your GP will need to do an assessment and GP Mental Health Treatment Plan to enable a referral to a Medicare registered mental health professional.

Useful Links

Crisis and 24 Hour Support Phone Services:

Mental Health ACCESS Line: 1800 011 511
Emergency 24-hour crisis service for people with acute psychiatric illness and/or distress. To access a local public mental health service attend Emergency Departments at the Nepean Hospital, Kingswood or Blue Mountains Hospital, Katoomba.

Suicide Call Back Service: 1300 659 467 
The Suicide Call Back Service provides free nationwide professional telephone and online counselling 24/7 for anyone affected by suicide. It also offers ongoing telephone and online counselling through up to six 50-minute sessions. Call charges apply to mobile numbers however the service is able to telephone the caller back if requested.

Samaritans Crisis Line: 1800 198 313
Non judgemental; non religious; emotional support for the despairing and suicidal. This crisis support line is 24 hours a day, 7 days a week, 365 days a year.

Salvo Care Line: 1300 363 622
A 24 hour telephone counselling service for people in crisis. Trained Christian telephone counsellors are available to listen, assist you and provide appropriate referrals from an extensive national database.

Life Line: 13 11 14
A 24 hour telephone counselling service for people in crisis.

Suicide Prevention & Crisis Intervention: 1300 363 622
A 24 hour telephone counselling service for people in a crisis.

Kids helpline: 1800 551 800
Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by phone, email and over the web.

MensLine: 1300 789 978
A professional telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way. Available 24 hours, 7 days a week.

For anxiety and depression:

For postnatal depression:

  • Beyondblue: Postnatal Depression – Depression in Pregnancy and Postnatally

Family, Friends and Carers:

  • Beyondblue: Family and Friends
  • Carers NSW: 1800 242 636 For carer information, support and counselling contact Carers NSW Monday to Friday, between 9am to 5pm. Carers NSW offer a Family & Carer Mental Health Program.
  • ARAFMI: 1800 655 198 ARAFMI stands for the Association of Relatives And Friends of the Mentally Ill. ARAFMI provides support and advocacy for families and friends of people living with a mental illness or disorder. Information is provided on mental health, the mental health system, support and advice, programs and support groups. ARAFMI operates Monday to Friday between 9am to 5pm.
  • UnitingCare Family and Carer Mental Health Program: 02 8599 4880 Education, training and individual support services to families and carers of those with mental illness. 

Support and Information Services:

GROW | 1800 558 268
Peer support for mental health

LikeMind | 02 8880 8111
Led by Parramatta Mission, LikeMind is a three year pilot funded by NSW Health Mental Health and Drug and Alcohol Office with the aims of providing four core streams of service in one community based engaging space. In partnership with range of consortium members LikeMind provides access to Mental Health, Primary Health, Drug and Alcohol and Vocational/ Educational assistance.

Schizophrenia Fellowship NSW | 1800 985 944
The Schizophrenia Fellowship is a non-profit, community based organisation working in the field of mental illness. It is committed to improving the circumstances and welfare of people living with a mental illness, their relatives and carers, and professionals working in the area.

Sane Helpline | 1800 187 263
Information, advice and referral on mental illness, Monday to Friday, between 9am to 5pm. SANE Australia is a national charity working for a better life for people affected by mental illness through campaigning, education and research. SANE conducts innovative programs and campaigns to improve the lives of people living with mental illness, their family and friends. It also operates a busy Helpline and website, which have thousands of contacts each year from around Australia.

Twenty10 | 02 8594 9550
This is a volunteer based community service that provides free, anonymous and confidential telephone counselling, information and referral services and support groups for gay men, lesbians, bisexual and transgender persons (GLBT) and people in related communities throughout New South Wales (NSW) on sexuality and life issues.

Other useful websites is Australia’s leading online mental health service for young people. It gives young people the skills and knowledge they need to manage their own mental health and, for those that are experiencing a mental health disorder, works to reduce some of the barriers to help seeking. The aim of is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways that work for young people.
headspace is the National Youth Mental Health Foundation. They help young people who are going through a tough time. headspace centres provide support, information and advice to young people aged 12 to 25. headspace can help with general health; mental health and counselling; education, employment and other services; alcohol and other drug services.
The Living Is For Everyone (LIFE) is a world-class suicide and self-harm prevention resource. Dedicated to providing the best available evidence and resources to guide activities aimed at reducing the rate at which people take their lives in Australia, this site is designed for people across the community who are involved in suicide and self-harm prevention activities.
Children of Parents with a Mental Illness (COPMI) provides information and resources for children, families, friends and professionals.
Relationships Australia is a community based, not for profit organisation and a leading provider of relationship support services for individuals, families and communities. Their services are for all members of the community, regardless of religious belief, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.  


Webmaster: Samantha O'Hare, Bachelor of Arts (Comms/Internet)

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