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Reflecting on 2018

It has been another busy and exciting year for us as we support quality primary care, commission valuable services and facilitate more integrated care in our region.

Someone asked me recently, what inspires me in my work. I reflected on this and said it is hearing the stories from clinicians and consumers about what is and isn’t working in healthcare, and knowing that our organisation has the ability to affect positive change for some of those things.

It may seem like a small drop in the ocean, but for every person that now has access to care they didn’t have previously, because of a service we have commissioned or for every healthcare practitioner who’s working life is now a little easier, because of the support we have been able to provide - that is what inspires me.

A lot of what we do as a PHN is ‘behind the scenes’ and can easily go unrecognised. To mark the end of the year, we have put together a short video featuring some of our staff reflecting on their proudest achievements in 2018.

And this year there is so much to celebrate. We took a leadership role in the My Health Record national expansion program by providing communications support for all NSW and ACT PHNs.

In May, we launched our Digital Health Strategy which guides our approach and work as an enabler to support more integrated and accessible care.

As a result of feedback from consumers and other key stakeholders, we developed a number of tools to support access and increased awareness of local health services. In addition to the consumer co-designed Mental Health Help website, we launched new dedicated websites for After Hours services and Health Transport. We also developed an innovative NDIS Support Calculator which has received overwhelmingly positive support from users.

HealthPathways celebrated its first anniversary and working together with primary and acute care clinicians now has over 150 localised pathways.

Our newly developed Reconciliation Action Plan (RAP) was endorsed by Reconciliation Australia. This RAP will focus our commitment and contribution to Reconciliation, and adds a greater level of accountability for us all.

There are so many other highlights that I don’t have space to mention. Our Annual Report is another way we lift the lid on the important work undertaken by our organisation. I encourage you to take a look at this year’s report to see in more detail what we have achieved.

Of course, none of this would be possible without the remarkable commitment and hard work of our wonderful staff and the incredible clinical and community advisors who guide what we do - thank you.

From all of us at Wentworth Healthcare, we wish you a safe and happy Christmas. We look forward to working with all our many dedicated stakeholders again next year.

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Lizz Reay's avatar
Lizz Reay is the CEO of Wentworth Healthcare, provider of the Nepean Blue Mountains Primary Health Network. Previously Deputy CEO of Nepean Blue Mountains Medicare Local & Nepean Division of General Practice, she has an extensive background in public health.
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